Code of ethics

CODE OF ETHICS

The Fundamental Principles

At NewDoggy.com, we believe that any living thing walking this Earth deserves compassion and respect. Whether it be people, animal or plant, we believe that both the natural world and other living beings are not for us to exploit, but are here for us to cooperate with as part of a natural collective entity.

At NewDoggy.com we believe that we should always do what’s right and honorable, setting highest ethical standards for ourselves to follow and serving as a beacon for other businesses within the industry to follow our footsteps.

We aspire to maintain the reputation of a safe and trustworthy business that shows utmost respect for both the dogs that we promote and our human customers.

We aim for impartial and objective decision making that is in the best interest of both our dogs and customers.

We hope that our conduct and customer service serves as a testament of our trustworthiness.


The Cooperation with our Stakeholders

Puppies

We do our best to never lose from our sight the fact that our company deals with living things. The Safety, Health, Comfort, and long-term Happiness of our puppies always comes first. Our puppies come from only the best European breeders who are chosen for the quality of their litters and their ethical breeding standards. We also do our best to make sure that our puppies go to those homes that understand that a owning a dog is a long-term commitment and not an impulse decision.

Customers and Breeders

When doing business with our customers and breeders, we always scrutinize the spirit in which the customer’s letter was written in an attempt to evaluate the honesty of their request. We also make sure to keep in line with the laws and exercise the highest standards of ethical conduct regarding the followning:

1. our business environment and commercial activities,
2. our use of market knowledge and commerce,
3. quality, health, safety and wellbeing of our puppies.

We only work with responsible breeders and dog owners. We always reserve the right to refuse the sale of any of our puppies if our quality standards are not met by the future owner. Read more on what we think constitutes Responsible Dog Owners.

Employees

We are committed to fostering a safe and inspiring working environment that provides our employees with equal opportunities and treatment. At NewDoggy.com, we value diversity as we believe that it is a valuable source that enrichment our company and provides us with valuable opportunities and ideas that can only come from different individuals from different walks of life.

The Community

Our Code of Ethics binds us to adhere to the highest standards of moral conduct when dealing with our customers. As a company we share the noble ideals to support animal protection organisations, especially those running sanctuaries and charities for dogs. We also vow to observe the letter and the spirit of the laws that protect our environment and communities.


Accountability and Transparency

We do our best to promote good values in both our business environment and the community it helps inform. We speak of these values often and in a clear manner, for them to translate into the high standards we strive towards.

We answer questions related to ethics, fairness and transparency as quickly as possible.And while mistakes can at times be made, we will acknowledge them, and work to correct them as quickly and as efficiently as possible, all while offering an explanation of what has been done.

We will also remain vigilant in our attempt to expose unethical breeding methods, even should they arise among breeders chosen to work with our organization, all of this will be done with the aim of abiding by the same high standards we expect of others.

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As our website is continuously visited by future dog owners it may easily happen that someone else books this dog. As soon as your reservation is confirmed, the dog is booked for you and no one else can do it as we won’t accept further reservations. The deposit ($ 800) will be deducted from the Final Price. As the deposit is non-refundable, you should make sure that your are ready, sure, confident and has enough information to buy a dog before paying a deposit. However, the deposit will be returned if you cancel the reserved dog within 48 hours after the reservation. In this case we will refund the deposit within 10 days but related payments fees will be deducted. After 48 hours sale has ended and shall remain subject only to the General Terms and Conditions.

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Export Pedigree

In case you plan to breed your dog or participate in dog shows, it is necessary to transfer your dog’s original FCI registered pedigree to a kennel club in your country. We provide you with the option to export your dog’s pedigree which you can present to your kennel club to obtain a local registration.

Basic Socialization Training - The Puppy Preschool

In this Puppy Training programme, your puppy will receive one hour of training per day with our Expert Trainer. It is the ideal program for those who wish to welcome home a puppy that knows the very basics, but wishes to teach the hardier stuff themselves. Our Team will send you weekly updates on your puppy’s progress in the form of videos. At the end of the training, your puppy will receive a certificate as proof of completing the programme.

Advanced Socialization Training - The Puppy Academy

This Training programme is extensive in nature. If you enrol your puppy in the Academy, your NewDoggy will live with the trainer for the duration of the program, being in training round-the-clock. By the end of this training, your puppy will be much better prepared to adapt to their new environment and you will have an easier time getting used to the newest member of your family. Our Team will send you updates on your puppy’s progress in the form of videos every 3 to 4 days. At the end of the training, your puppy will don a graduation cap and receive a certificate as proof of completing the programme.

Designer Fashion Grooming

Any long-coated puppy can be groomed to your preferred style. Just send us some sample photos, and our professional groomer will groom your puppy to that style just before he/she is sent to you. All our pups get baths, nail clipping, and ear cleaning. The Designer Fashion Grooming Service also includes basic grooming on departure preparation (but not limited to): bathing, hygiene trimming, nail clipping & ear cleaning.

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The following is needed to bring a puppy into Dubai:


  1. All dogs entering Dubai from a low-risk country at least 15 weeks old, and those entering from a high-risk country must be at least 27 weeks old.
  2. Microchip – All dogs entering and residing in Dubai must be equipped with either a 9 or 15 digit microchip.
  3. Import Permit – All dogs entering Dubai must be equipped with a Special Permit from the Ministry of Climate Change and Environment. Valid for 30 days.
  4. Vaccinations* – Depending on the country of origin, your pet might need a rabies shot on top of all the age appropriate vaccinations. Dubai specific vaccinations: Canine Distemper Virus, Canine Parvo Virus, Infectious Canine Hepatitis, Leptospirosis, Rabies.
  5. Rabies Titer Test * – All dogs entering Dubai must be tested for rabies no later than 14 days before the planned travel date. ( Only from specific
  6. Parasite check - All pets travelling to Dubai must receive preventive treatments against internal and external parasites in the 14 days before travel by an authorised and competent vet.
  7. Health Check – A Health Check by a veterinarian is mandatory in order to obtain permissions to enter Dubai.
  8. Pet Passport – This document verifies that the puppy is fully healthy and up-to-date on their vaccinations.


* The United Arab Emirates classifies all countries into two rabies categories:
  • Low-risk countries: Albania, Andorra, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Falkland Island, Fiji, Finland, French Polynesia, Germany, Greece, Hong Kong, Iceland, Ireland, Italy, Jamaica, Japan, South Korea, Kuwait, Latvia, Liechtenstein, Maldives, Malta, Marshall Islands, Mauritius, Micronesia, Montenegro, New Caledonia, New Zealand, Palau, Portugal, San Marino, Seychelles, Singapore, Slovakia, Slovenia, Spain, Suriname, Sweden, Switzerland, The Netherlands, UK, and Vanuatu.
  • High-risk countries: All other countries are considered high-risk countries.
** Only for puppies from high-risk countries
Travel Requirements

The following is needed to bring a puppy into Abu Dhabi:


  1. All dogs entering Abu Dhabi from a low-risk country at least 15 weeks old, and those entering from a high-risk country must be at least 27 weeks old.
  2. Microchip – All dogs entering and residing in Abu Dhabi must be equipped with either a 9 or 15 digit microchip.
  3. Import Permit – All dogs entering Abu Dhabi must be equipped with a Special Permit from the Ministry of Climate Change and Environment. Valid for 30 days.
  4. Vaccinations* – Depending on the country of origin, your pet might need a rabies shot on top of all the age appropriate vaccinations. Abu Dhabi specific vaccinations: Canine Distemper Virus, Canine Parvo Virus, Infectious Canine Hepatitis, Leptospirosis, Rabies.
  5. Rabies Titer Test * – All dogs entering Abu Dhabi must be tested for rabies no later than 14 days before the planned travel date. ( Only from specific
  6. Parasite check - All pets travelling to Abu Dhabi must receive preventive treatments against internal and external parasites in the 14 days before travel by an authorised and competent vet.
  7. Health Check – A Health Check by a veterinarian is mandatory in order to obtain permissions to enter Abu Dhabi.
  8. Pet Passport – This document verifies that the puppy is fully healthy and up-to-date on their vaccinations.


* The United Arab Emirates classifies all countries into two rabies categories:
  • Low-risk countries: Albania, Andorra, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Falkland Island, Fiji, Finland, French Polynesia, Germany, Greece, Hong Kong, Iceland, Ireland, Italy, Jamaica, Japan, South Korea, Kuwait, Latvia, Liechtenstein, Maldives, Malta, Marshall Islands, Mauritius, Micronesia, Montenegro, New Caledonia, New Zealand, Palau, Portugal, San Marino, Seychelles, Singapore, Slovakia, Slovenia, Spain, Suriname, Sweden, Switzerland, The Netherlands, UK, and Vanuatu.
  • High-risk countries: All other countries are considered high-risk countries.
** Only for puppies from high-risk countries
Travel Requirements

The following is needed to bring a puppy into Hong Kong:


  1. All dogs entering Hong Kong must be at least 3 months old.
  2. Microchip – All dogs entering and residing in Hong Kong must be equipped with either a 9 or 15-digit microchip.
  3. Import Permit – All dogs entering Hong Kong must be equipped with a Special Permit from the Agriculture, Fisheries and Conservation Department. Valid for up to 6 months.
  4. Vaccinations* – Depending on the country of origin, your pet might need a rabies shot on top of all the age appropriate vaccinations. Hong Kong specific vaccinations: Canine distemper, infectious canine hepatitis, canine parvovirus and rabies.
  5. Health Check – A Health Check by a veterinarian is mandatory in order to obtain permissions to enter Hong Kong.
  6. Pet Passport – This document verifies that the puppy is fully healthy and up-to-date on their vaccinations.
  7. Captain’s Affidavit – Document to be provided by the airline personnel confirming that your dog has not left its crate or interacted with other pets at any point during the journey.


* Hong Kong classifies countries into 3 groups. Vaccinations against rabies are only required from Groups 2 & 3.
  • Group 1: Rabies-free countries (at least 6 months of residency) Australia, Fiji, Hawaii, Ireland, Japan, New Zealand, United Kingdom, Bailiwick of Jersey.
  • Group 2: Rabies-controlled (at least 4 months of residency) Austria, Bahrain, Bermuda, Canada, Cyprus, Finland, Germany, Guam, Italy, Luxembourg, Malta, Norway, Papua New Guinea, Seychelles, Solomon Islands, Spain, Switzerland, Taiwan, Vanuatu, Bahamas, Belgium, Brunei, Cayman Island, Denmark, France, Gibraltar, Iceland, Jamaica, Maldives, Mauritius, New Caledonia, Portugal, Singapore, South Africa, Sweden, The Netherlands, USA (Continental), Virgin Islands.
  • Group 3: All other countries.
** Only for puppies from high-risk countries
Travel Requirements

The following is needed to bring a puppy into Switzerland:


  1. All pets entering Switzerland must be equipped with a 15-digit microchip that is compliant with ISO 11784/11785.
  2. Dogs must be vaccinated against distemper.
  3. Rabies vaccinations are mandatory. Dogs must receive their first rabies vaccine at least 21 days before entering the country.*
  4. The state veterinarian of the origin country must equip the dog with a valid Health Certificate.
  5. Import Permit – all dogs entering from a 3rd level rabies country must carry an import permit issued at least three weeks in advance. Entry points through Basel, Geneva, Zurich.
  6. Different regulations depending on whether it is a commercial purchase or individual and where the dog is coming from.


* Specifications differ for booster shots. ** Switzerland categorises countries by level of risk of rabies in three levels.
  • Level 1: All EU Member States and Andorra, Switzerland, Faeroe Islands, Gibraltar, Greenland, Iceland, Liechtenstein, Monaco, Northern Ireland, Norway, San Marino, Vatican City State.
  • Level 2 (Low Risk of Rabies): Ascension Island, United Arab Emirates, Antigua and Barbuda, Argentina, Australia, Aruba, Bosnia and Herzegovina, Barbados, Bahrain, Bermuda,Bonaire, Sint Eustatius and Saba, Belarus, Canada, Chile, Curaçao, Fiji, Falkland Islands, Great Britain (including Crown dependencies), Hong Kong, Jamaica, Japan, Saint Kitts and Nevis, Cayman Islands, Saint Lucia, North Macedonia, Montserrat, Mauritius, Mexico, Malaysia, New Caledonia, New Zealand, French Polynesia, Saint Pierre and Miquelon, Russia, Singapore, Saint Helena, Sint Marteen, Trinidad and Tobago, Taiwan, United States of America, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, Virgin Islands, Saint Vincent and the Grenadines, British Virgin Islands, Vanuatu, Wallis and Futuna.
  • Level 3: All other countries are considered as having a high risk of rabies.
Travel Requirements