Health Guarantee

Our policy is to always work with responsible breeders. Our selected breeders own premium bloodline dogs and provide their breeding dogs with quality healthcare, proper nutrition, daily exercise and medical attention. Both we at NewDoggy.com and our breeders believe that you can only have healthy puppies if you have healthy parents. All of our New Doggies are checked by a licensed veterinarian who makes sure that they are up to date with their vaccinations and who also provides them with a health certificate. It is important to note that this is no guarantee that your New Doggy will never get sick in the future. At the end of the day, it is mostly the care that these dogs receive at home that will determine if your New Doggy will live a long and healthy life.

Our Health Guarantee:

We guarantee that your New Doggy is healthy and free of serious infectious diseases on the day of departure.
Your New Doggy is guaranteed to be checked by our certified veterinarian before departure.

It is your responsibility to take your New Doggy to your own veterinarian to be examined within 72 hours after arrival. Any claims of unsatisfactory health condition must be reported to us immediately otherwise you may lose your right to this guarantee.

Our Health Guarantee does not cover anything as a result of accident or injury after your New Doggy’s arrival.
The guarantee period starts as soon as you receive your New Doggy.

What does our Health Guarantee cover?

  1. Congenital and/or genetic defects: our Health Guarantee covers your New Doggy against death caused by congenital and/or genetic defects for a period of 10 years from your New Doggy’s date of birth.
  2. Life altering congenital and/or genetic diseases: these diseases may not manifest for months or years but they can develop into a disability later on. These are: spine problems, liver problems, heart failure, kidney failure and generalized mange.
  3. Severe hip dysplasia: dogs having these severe conditions may show considerable discomfort and exhibit an unusual posture or walking by balancing themselves. Medical therapy has little corrective ability in these disorders therefore surgery is required in most cases.
  4. Fatal viruses: your New Doggy is guaranteed against fatal viruses (Distemper, Parvo, Corona virus) for 5 days after his or her arrival.

What isn’t covered by our Health Guarantee?

  1. Any stress or environmentally induced disorders such as, but not limited to kennel cough, pneumonia, cold, giardia, coccidiosis, etc., anything that is beyond our control once your New Doggy leaves our premise.
  2. Curable diseases: localized mange, cherry eye, bladder stones, inverted eye-lids, inverted tails, grade 1 and 2 heart murmur, grade 1, 2, 3 and 4 patellar luxation, testicular problems. (Please note that vet will check that both testicles have descended before departure.)
  3. The followning conditions that are considered normal in the bulldog breed, are not covered: cherry eye, dry eye, entropion, generalized and localized mange, inverted or reverse sneezing, hip dysplasia, patellar luxation, skin allergies.
  4. We cannot be responsible for any veterinarian bills or charges once your New Doggy leaves our premises. As a responsible dog owner, you agree to provide your New Doggy with the needed medical care. Set up a vaccination and check-up appointment with your trusted veterinarian. Dogs should adhere to their vaccination schedule to avoid catching preventable diseases. Owning a dog is a financial commitment so it is important to consider these and any other extra future expenses in case your New Doggy gets sick. Since veterinary costs can quickly stack up, getting your New Doggy pet insurance and taking your pet to the veterinarian as soon as symptoms start to show seem to be the most responsible practices.
  5. Our guarantee is no longer valid in cases of deliberate neglect (e.g. not giving necessary food, water, shelter or vet care) and cruelty (e.g. beating).

Guarantee claim:

Should your New Doggy be diagnosed or die of any illness covered by our Health Guarantee, you are entitled to a new puppy in the value of your originally purchased dog. This includes travel cost.

To reclaim our Health Guarantee the following is necessary:

  1. Please inform us about any health issues immediately after learning about it.
  2. An original signed and stamped, official veterinary report is required to apply for your guarantee claim. Your New Doggy’s registered name and/or number, date of birth, and microchip number should all be included in the report. This report should be scanned and sent by e-mail or by fax within 24 hours after the examination. The official veterinary report must be clear and precise listing: the exact problem, its severity, the symptoms, all of the tests that have been carried out (e.g. blood test, x-ray, ultrasound, etc.).
  3. We reserve the right to require a second official veterinarian report from a different independent vet clinic.
  4. We may ask for photos and/or video recordings to see your New Doggy and analyse the case.
  5. We may ask for a radiograph in cases of severe hip dysplasia. Your New Doggy’s date of birth, registered name and/or number, microchip number, name of the veterinarian, name of the hospital making the radiograph and the date of the radiograph taken must be indicated on the film emulsion.
  6. Our licensed veterinarian or specialist will examine your claim before any form of remediation can start.

Should death occur, a necropsy report is required for us to further investigate and process your claim. We may reserve the right to ask for the dead dog to be sent back to us for further post mortem examinations. In such cases, if shipment is necessary, it is your responsibility to pay for it.

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As our website is continuously visited by future dog owners it may easily happen that someone else books this dog. As soon as your reservation is confirmed, the dog is booked for you and no one else can do it as we won’t accept further reservations. The deposit ($ 800) will be deducted from the Final Price. As the deposit is non-refundable, you should make sure that your are ready, sure, confident and has enough information to buy a dog before paying a deposit. However, the deposit will be returned if you cancel the reserved dog within 48 hours after the reservation. In this case we will refund the deposit within 10 days but related payments fees will be deducted. After 48 hours sale has ended and shall remain subject only to the General Terms and Conditions.

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Export Pedigree

In case you plan to breed your dog or participate in dog shows, it is necessary to transfer your dog’s original FCI registered pedigree to a kennel club in your country. We provide you with the option to export your dog’s pedigree which you can present to your kennel club to obtain a local registration.

Basic Socialization Training - The Puppy Preschool

In this Puppy Training programme, your puppy will receive one hour of training per day with our Expert Trainer. It is the ideal program for those who wish to welcome home a puppy that knows the very basics, but wishes to teach the hardier stuff themselves. Our Team will send you weekly updates on your puppy’s progress in the form of videos. At the end of the training, your puppy will receive a certificate as proof of completing the programme.

Advanced Socialization Training - The Puppy Academy

This Training programme is extensive in nature. If you enrol your puppy in the Academy, your NewDoggy will live with the trainer for the duration of the program, being in training round-the-clock. By the end of this training, your puppy will be much better prepared to adapt to their new environment and you will have an easier time getting used to the newest member of your family. Our Team will send you updates on your puppy’s progress in the form of videos every 3 to 4 days. At the end of the training, your puppy will don a graduation cap and receive a certificate as proof of completing the programme.

Designer Fashion Grooming

Any long-coated puppy can be groomed to your preferred style. Just send us some sample photos, and our professional groomer will groom your puppy to that style just before he/she is sent to you. All our pups get baths, nail clipping, and ear cleaning. The Designer Fashion Grooming Service also includes basic grooming on departure preparation (but not limited to): bathing, hygiene trimming, nail clipping & ear cleaning.

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Available Only In June

The following is needed to bring a puppy into Dubai:


  1. All dogs entering Dubai from a low-risk country at least 15 weeks old, and those entering from a high-risk country must be at least 27 weeks old.
  2. Microchip – All dogs entering and residing in Dubai must be equipped with either a 9 or 15 digit microchip.
  3. Import Permit – All dogs entering Dubai must be equipped with a Special Permit from the Ministry of Climate Change and Environment. Valid for 30 days.
  4. Vaccinations* – Depending on the country of origin, your pet might need a rabies shot on top of all the age appropriate vaccinations. Dubai specific vaccinations: Canine Distemper Virus, Canine Parvo Virus, Infectious Canine Hepatitis, Leptospirosis, Rabies.
  5. Rabies Titer Test * – All dogs entering Dubai must be tested for rabies no later than 14 days before the planned travel date. ( Only from specific
  6. Parasite check - All pets travelling to Dubai must receive preventive treatments against internal and external parasites in the 14 days before travel by an authorised and competent vet.
  7. Health Check – A Health Check by a veterinarian is mandatory in order to obtain permissions to enter Dubai.
  8. Pet Passport – This document verifies that the puppy is fully healthy and up-to-date on their vaccinations.


* The United Arab Emirates classifies all countries into two rabies categories:
  • Low-risk countries: Albania, Andorra, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Falkland Island, Fiji, Finland, French Polynesia, Germany, Greece, Hong Kong, Iceland, Ireland, Italy, Jamaica, Japan, South Korea, Kuwait, Latvia, Liechtenstein, Maldives, Malta, Marshall Islands, Mauritius, Micronesia, Montenegro, New Caledonia, New Zealand, Palau, Portugal, San Marino, Seychelles, Singapore, Slovakia, Slovenia, Spain, Suriname, Sweden, Switzerland, The Netherlands, UK, and Vanuatu.
  • High-risk countries: All other countries are considered high-risk countries.
** Only for puppies from high-risk countries
Travel Requirements

The following is needed to bring a puppy into Abu Dhabi:


  1. All dogs entering Abu Dhabi from a low-risk country at least 15 weeks old, and those entering from a high-risk country must be at least 27 weeks old.
  2. Microchip – All dogs entering and residing in Abu Dhabi must be equipped with either a 9 or 15 digit microchip.
  3. Import Permit – All dogs entering Abu Dhabi must be equipped with a Special Permit from the Ministry of Climate Change and Environment. Valid for 30 days.
  4. Vaccinations* – Depending on the country of origin, your pet might need a rabies shot on top of all the age appropriate vaccinations. Abu Dhabi specific vaccinations: Canine Distemper Virus, Canine Parvo Virus, Infectious Canine Hepatitis, Leptospirosis, Rabies.
  5. Rabies Titer Test * – All dogs entering Abu Dhabi must be tested for rabies no later than 14 days before the planned travel date. ( Only from specific
  6. Parasite check - All pets travelling to Abu Dhabi must receive preventive treatments against internal and external parasites in the 14 days before travel by an authorised and competent vet.
  7. Health Check – A Health Check by a veterinarian is mandatory in order to obtain permissions to enter Abu Dhabi.
  8. Pet Passport – This document verifies that the puppy is fully healthy and up-to-date on their vaccinations.


* The United Arab Emirates classifies all countries into two rabies categories:
  • Low-risk countries: Albania, Andorra, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Falkland Island, Fiji, Finland, French Polynesia, Germany, Greece, Hong Kong, Iceland, Ireland, Italy, Jamaica, Japan, South Korea, Kuwait, Latvia, Liechtenstein, Maldives, Malta, Marshall Islands, Mauritius, Micronesia, Montenegro, New Caledonia, New Zealand, Palau, Portugal, San Marino, Seychelles, Singapore, Slovakia, Slovenia, Spain, Suriname, Sweden, Switzerland, The Netherlands, UK, and Vanuatu.
  • High-risk countries: All other countries are considered high-risk countries.
** Only for puppies from high-risk countries
Travel Requirements

The following is needed to bring a puppy into Hong Kong:


  1. All dogs entering Hong Kong must be at least 3 months old.
  2. Microchip – All dogs entering and residing in Hong Kong must be equipped with either a 9 or 15-digit microchip.
  3. Import Permit – All dogs entering Hong Kong must be equipped with a Special Permit from the Agriculture, Fisheries and Conservation Department. Valid for up to 6 months.
  4. Vaccinations* – Depending on the country of origin, your pet might need a rabies shot on top of all the age appropriate vaccinations. Hong Kong specific vaccinations: Canine distemper, infectious canine hepatitis, canine parvovirus and rabies.
  5. Health Check – A Health Check by a veterinarian is mandatory in order to obtain permissions to enter Hong Kong.
  6. Pet Passport – This document verifies that the puppy is fully healthy and up-to-date on their vaccinations.
  7. Captain’s Affidavit – Document to be provided by the airline personnel confirming that your dog has not left its crate or interacted with other pets at any point during the journey.


* Hong Kong classifies countries into 3 groups. Vaccinations against rabies are only required from Groups 2 & 3.
  • Group 1: Rabies-free countries (at least 6 months of residency) Australia, Fiji, Hawaii, Ireland, Japan, New Zealand, United Kingdom, Bailiwick of Jersey.
  • Group 2: Rabies-controlled (at least 4 months of residency) Austria, Bahrain, Bermuda, Canada, Cyprus, Finland, Germany, Guam, Italy, Luxembourg, Malta, Norway, Papua New Guinea, Seychelles, Solomon Islands, Spain, Switzerland, Taiwan, Vanuatu, Bahamas, Belgium, Brunei, Cayman Island, Denmark, France, Gibraltar, Iceland, Jamaica, Maldives, Mauritius, New Caledonia, Portugal, Singapore, South Africa, Sweden, The Netherlands, USA (Continental), Virgin Islands.
  • Group 3: All other countries.
** Only for puppies from high-risk countries
Travel Requirements

The following is needed to bring a puppy into Switzerland:


  1. All pets entering Switzerland must be equipped with a 15-digit microchip that is compliant with ISO 11784/11785.
  2. Dogs must be vaccinated against distemper.
  3. Rabies vaccinations are mandatory. Dogs must receive their first rabies vaccine at least 21 days before entering the country.*
  4. The state veterinarian of the origin country must equip the dog with a valid Health Certificate.
  5. Import Permit – all dogs entering from a 3rd level rabies country must carry an import permit issued at least three weeks in advance. Entry points through Basel, Geneva, Zurich.
  6. Different regulations depending on whether it is a commercial purchase or individual and where the dog is coming from.


* Specifications differ for booster shots. ** Switzerland categorises countries by level of risk of rabies in three levels.
  • Level 1: All EU Member States and Andorra, Switzerland, Faeroe Islands, Gibraltar, Greenland, Iceland, Liechtenstein, Monaco, Northern Ireland, Norway, San Marino, Vatican City State.
  • Level 2 (Low Risk of Rabies): Ascension Island, United Arab Emirates, Antigua and Barbuda, Argentina, Australia, Aruba, Bosnia and Herzegovina, Barbados, Bahrain, Bermuda,Bonaire, Sint Eustatius and Saba, Belarus, Canada, Chile, Curaçao, Fiji, Falkland Islands, Great Britain (including Crown dependencies), Hong Kong, Jamaica, Japan, Saint Kitts and Nevis, Cayman Islands, Saint Lucia, North Macedonia, Montserrat, Mauritius, Mexico, Malaysia, New Caledonia, New Zealand, French Polynesia, Saint Pierre and Miquelon, Russia, Singapore, Saint Helena, Sint Marteen, Trinidad and Tobago, Taiwan, United States of America, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, Virgin Islands, Saint Vincent and the Grenadines, British Virgin Islands, Vanuatu, Wallis and Futuna.
  • Level 3: All other countries are considered as having a high risk of rabies.
Travel Requirements
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